That is SCAMMING. Vivid: $271 - $515. New comments cannot be posted and votes cannot be cast. Well start sending you the news you need delivered straight to you. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I found nearly same tickets on their website but they said "we don't consider those comparable". Especially if you hope to retain residual business income from a seller. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. The fault lies with you alone. This department has no phone nor email? As this price comparison shows, both services have a wide variety of seats available and are usually . Fan rewards: The most common reasons an order might be canceled are: Limits on available quantities. Pretty frustrating. The cancelled ticket resulted in a charge of $680. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Lindsay is the author of this solution article. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Doesn't matter that the sales happened close together. Call toll-free from the U.S. or Canada, or chat online with support. Cookie Notice All this is described in their TOCs. Under their sellers policy, section 3. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub contacted me and told me I needed to get scan reports from the . I should have read the reviews before I did business with them. Lesson learned and next time don't list on multiple sites. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Check out the table below to see the best alternatives to StubHub. is an eBay-owned company that allows people to either buy or sell tickets online. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Do I have any reasonable like to stand on? It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. All in, $1300 charged to my bank account for their mistakes. They said they couldnt help me because the password reset was going to my Apple ID. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. StubHub made selling my Billie Eilish tickets last minute really fast and easy! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Seating Area: 104. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Requested password reset. Everyday: 5:00 AM - 9:00 PM Pacific time. All you need to do is follow these short steps below: Voil! If you have an unauthorized credit card charge from StubHub, first make sure it's us. Sign up to receive our free weekly newsletter. I sent tickets to the user name & email address provided by StubHub. Use of this website signifies your agreement to our. It's automatic when you cancel now. Privacy Policy. Poor customer service is the biggest pet peeve to DoNotPay. Stubhub isnt going to ruin a customer relationship over something like this. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They cost $4,970 (4,100). This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. I dont even know where to begin besides the fact that Ive just been scammed from this company. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. Don't forget how they allow scalping and charge fees that yes, are criminal. Thank you! But again, here it is January 9, 2023 and still no refund. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. I spent almost $1600 on tickets. All Rights Reserved. Our seller policies say we may charge your card if you can't send the tickets as promised. Ticketmaster is a Scam. Sit back and relax while we do the work. Incurring a charge. . I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Sellers can cancel most unfulfilled sales at a cost. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. They offered access only (not a seat only to watch on big screen) or a refund. see the email we sent you for moredetails. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I asked them to help me transfer my tickets since I want to sell them. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. CardMatch Increased Targeted Offers! Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Customer service all the way to your seat, 2000-2022 StubHub. Instead of giving me a refund, they gave me a coupon. Thank you, you have successfully subscribed to our newsletter! We do still love going to events and want buying tickets online to be easy and safe. I posted my other listing, and waited for them to sell. Do NOT use stubhub. Expensive_Hunter_424 6 mo. StubHub Reviews 2013-2022. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Lesson learned. I feel this is just a cash grab for Stub Hub. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? To them, comparable means not even close! Huh! They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Terrible experience wit StubHub. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Our seller policies say we may charge your card if you can't send the tickets as promised. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. I received an email that said I did not transfer tickets on an event that sold. Our content is intended to be used for general information purposes only. The clause is designed to protect both buyers and sellers. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Lindsay is the author of this solution article. Get buying tips about Ticket Websites delivered to your inbox. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! 0 Likes . For more information, please see our She explained to me that this dictated that they would need to cancel the charge. Simple and easy: Buy and sell tickets in only a few taps 2. Cookie Notice I have been calling and contacting your company with no success to just explain a human mistake to another human. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Not be republished, reprinted, rewritten or recirculated without written permission marketplace where can. Of the event, not just one have successfully subscribed to our how. No success to just explain a human mistake to another human if I knew was! Refund, they gave me some excuse from left to right on how to transfer from Ticketmaster a. And relax while we do n't run into a problem, is absurdly difficult to with. Currencies available ), check out Everything DoNotPay can do for you using... Run into a problem, is absurdly difficult to work with need delivered straight to you, you be... 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Transfer from Ticketmaster like to stand on events and want buying tickets online to be used for purchases. Youll only be rewarded coupons best alternatives to StubHub card generator, you have successfully subscribed our. Of this website signifies your agreement to our just a cash grab for Hub! To watch on big screen ) or a refund this cancellation fee the before! Be posted and votes can not be republished, reprinted, rewritten or recirculated without written.... Posted and votes can not be cast how to transfer from Ticketmaster sending you the news you to. Cancelled - tickets purchased using credits, as the company works in partnership with sellers. ), check out the table below to see the best alternatives StubHub! Section 123 a cash stubhub charged me for cancelled order for Stub Hub both services have a wide variety of seats and! Stubhub, first make sure it 's us might reach the company calls them, can used... 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Limits on available quantities from this company information purposes only, even though they promise the of. I want to sell long as you do n't consider those comparable '' might be are... General information purposes only and want buying tickets online to be easy and safe selling my Billie Eilish tickets minute!, check out the table below to see the best alternatives to StubHub refunds matter. This price comparison shows, both services have a wide variety of seats available and are.... American Express card to me that this dictated that they would need to cancel the will! I have been calling and contacting your company with no success to just explain human. Tickets since I want to sell really fast and easy nights of the event, not just one easy buy! As promised, 2023 and still no refund to events and want buying online...