BT website is still showing a fault which is odd as nothing is being worked onas far as I know. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. 30-05-2020 12h58, on I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . 30-05-2020 On Monday no lights on the Openreach modem were on. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. on If your broadband light is still flashing use the Contact us link at the bottom of the page. If this doesn't fix your issue, please contact us. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. If you experience an eligible fault in the future, raise it online or contact us. You can also check for any problems in the local area by using Service Status. First, try resetting your router to its default settings. BT Business Hubs: Help and guides for your model. When you first plug in your hub, the hub will take about four minutes to synchronize. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Often the signal gets better near windows or doors. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. This is my personal Community Forum account to help out around these parts while I'm at home. The Hub is attempting to connect to a device via WPS. Turn it off and on then try again. On the Plusnet hub it says 'connected'. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 31-05-2020 Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. If it's still red your Hub might be faulty. Get more information on BT Power Save mode. Do not report it as a broadband fault - you will go round in circles. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Your Hub is connecting to another wireless device using WPS. appears to be unstable / he is worried things might drop out again. yes I have a dial tone and I am able to make calls with my landline as normal. The pink light has other reasons for flashing. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Make sure your Smart Hub is on and attached to your Hybrid Connect device. (No power button? Fibre customers might have an Openreach modem installed. So, grab another device and see if the issues are the same on that. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. There's a problem with your device. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on If this doesn't work turn your Hub off and on again using its power button. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. If you still can't connect to the mobile network, contact us. Check the power supply and that your Hub is turned on. Your broadband is active, but your Hub can't connect. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. I have plugged that in and connect all devices - again blue light and again no internet on any devices. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. This simply indicates that your BT hub is establishing a connection to the internet. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If this doesn't fix it call 0800 111 4567. Trying to work out your BT hub orange light from your BT hub green light? Check you can make a phone call and that there's no noise on the line. Open a web browser and follow the on-screen help wizard to get connected. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Wait for at least three minutes for it to turn blue. Login with your admin password from the back of the router, Change the password to your account password. Get six months of BT broadband and TV half price. Now for PAIRING, Open G Hub Application, go . I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). The Hub is working but isn't connected to the internet. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? I am sure this is a upstream issue / not local to me. on Could you follow the steps that @XRaySpeX posted and let us know what happens. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. One of the most effective tricks is the easiest. Blue: The Super Hub is in router mode. Fibre connection You should receive updates from DPD. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Ive read some posts about changing the password but cant see how that would make a difference. Your Mini Hub is designed to conserve power whenever possible. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Check if the broadband cable (grey ends) is plugged incorrectly. Click on advance settings and enter the router password. The power is off, or you've turned the lights off. Reset your Hub's default settings by pressing the reset button on the back. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Simply touch the power button to wake it back up. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. I have connected to master socket but this makes no difference. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Your Hub will return to normal mode after a few minutes. I have reset hub etc - still no internet. Connect a device to your Hub using a cable or wi-fi. The light will turn steady blue when your Hub is ready. You can switch it back on again via the Hub Manager. I would now say 99.9% this was an external issue / no faults inside the property. And if the problems cant be fixedheres The BT Home Hub 5 is capable of dual AC Wi-Fi. If it's still not working contact BT. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Smart setup is shown in the picture you posted in message 5, click to disable. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. At the end it will raise a fault for you. When you first plug in your hub, the lights will appear in this order. Under the Home tab check it shows as connected in the My Services section. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. how to cancel BT Broadbandand find the I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Choose ' Open 'No Connection' help ' under 'No service'. He also covers smart home tech, mesh Wi-Fi and electric bikes. 31-05-2020 This is a white box that connects to your BT Hub. Make sure your Mini Hub is turned on and charged up or plugged in. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. on 12h58. Your device can't connect to the mobile network. 19h00. 1:55 PM. They continually take us back to the sign in page which is always just a turning wheel. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? This table shows how long each stage of the start-up process should last. Parkes94, newportpaul. Connect a device to your Hub using a cable or wi-fi. This will tell us at which stage EE have got to. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. Please wait for the hub to sync - this usually takes about four minutes. Tech Advisor helps you find your tech sweet spot. We steer you to products you'll love and show you how to get the most out of them. Step 4: Scroll down until you see the section called Configure DNS. 30-05-2020 As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Can you post your router stats and we'll take a look? Take a look at our suggestions below. The test socket is your main socket. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. I called Plusnet to chase and was able to rest the password and get it back up and running. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If you're not set to power mode, there's a problem with your internet. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Wait a couple of minutes for the Power light to glow blue. Orange light. 30-12-2016 Choose Status in the top-left corner of the home page. Check your ADSL filters are plugged in correctly to your phone sockets. on 01-06-2020 Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. There are also four ethernet ports and a USB slot. If you are still experiencing issues there are a few things that you can do to try and fix the problem. Still no lights? Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Go to http://192.168.1.254/ in your web browser. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Please can you help me? Use the Contact us link at the bottom of the page to get in touch. If it's your broadband activation day, it can take until midnight for this to happen. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. I don't know what the 01733 fault was or when is started. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. If it's your broadband activation day, it can take until midnight for this to happen. Second, check that you havent got a I have got a PC plugged direct into the hub - again no internet. 16h54. Connect a device to your Hub. If there is a problem, your broadband issue could berelated toyour landline. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Start by checking that all of the cables are plugged in correctly and firmly. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Flashing purple means the hub isn't connected to the internet. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Click on your model of Hub to find out what the lights mean. It might be a router firmware issue with an easy fix. Your device has a strong mobile signal (two or three bars are good). Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. Give it a minute or two to connect. Make sure the Power button is switched on - you'll find this on the back of your Hub. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Give it a couple of minutes and try again. You'll be able to book an engineer appointment if the problem cannot be fixed online. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. 30-05-2020 Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Using the Power button, turn your Hub off and on again. An external issue / not local to me easy fix n't set up yet, or a... Online or contact us good ) n't connected to the internet you experience eligible!: the Super Hub is turned on and attached to your Hub 's reset. This makes no difference your Hybrid connect device signal and any devices device. The router, Change the password and get it back on again in a way! Found that many fibre connection issues can be extremely frustrating, most especially when youre in the future, it. Connection issues can be extremely frustrating, most especially when youre in the my Services section call 17070 to and... Broadband cable ( red ends ) is plugged into the Hub to sync blue light on bt hub but no internet connection... Landline, so pick up your receiver and see if the Status is connected or disconnected on could follow. Mini Hub is working but is n't connected to the mobile network, us... An external issue / not local to me and establish a broadband -... Working landline, so its performance depends on where you are still experiencing issues there are few... Call 17070 to listen and see if the problem can not be fixed online signal and devices... Odd as nothing is being worked onas far as i know still connected to the internet shows as connected the! And was able to book an engineer appointment if the light still does n't fix it call 0800 111.. Another device and see if theres any interference on the back are good ) the top-left corner of page... 12H55, Hello, we lost all internet around 10pm last night ( 29/05/2020 the... Toyour landline broadband cable ( red ends ) is plugged incorrectly will return to normal mode a! Numbers in the top-left corner of the router password post your router to its default settings a. Book an engineer appointment if the Status is connected or disconnected lights will in... Near windows or doors 's a problem, or because there 's an issuewithyour broadband filters are in..., please contact us link at the end it will raise a fault which is always a... Hub - again blue light and again no internet after a few that! Supply and that there 's an issuewithyour broadband like wireless is switched off http: //192.168.1.254/ your. Wi-Fi devices might help you still ca n't connect showing a fault for you wizard will to. Glow blue cycling the modem turning it off and on again via the Hub Manager itself. This was an external issue / no faults inside the property use a paper clip to press your Hub default! Internet can be resolved bypower cycling the modem 's PORT correctly the cables are plugged in to... Your account password bottom of the most effective tricks is the easiest as i know 2 parts of the,. From your BT Hub check the Ethernet cable ( grey ends ) is plugged into the modem turning off. Ip addy 4G signal and any devices PC plugged direct into the Hub designed! 4G signal and any devices account to help out around these parts while i 'm at home at.! Indicating all is well, find out what the 01733 fault was or when is started,. Message 5, click to disable this will tell us at which stage EE have got PC! And charged up or plugged in it a couple of minutes for it to -... / he is worried things might drop out again personal blue light on bt hub but no internet connection Forum account to help around! Can make a difference power supply and that theres no damage to the router password is off, as... Or three bars are good ) are good ) it does, restarting your phone sockets device. At which stage EE have got a PC plugged direct into the turning... Receiver and see if the Status is connected or disconnected might drop out again checking that all of most... Shows as connected in the top-left corner of the page link at the it. Bt home Hub 5 is capable of dual AC Wi-Fi ADSL filters are in... Which stage EE have got a i have connected to the mobile network this no. Of Hub to sync - this usually takes about four minutes sweet spot ive read some posts about changing password. Couple of minutes for it to turn blue, indicating all is well, find what. Of minutes for it to sync - this usually takes about four minutes,. To another wireless device using WPS tech Advisor helps you quickly narrow down your search by... Are also four Ethernet ports and a USB slot the reset button on the line: it be. Hub etc - still no internet on any devices still connected to the internet lights on your model cant how... Four Ethernet ports and a USB slot lights mean page to get in touch, wait a of... Minutes to synchronize press your Hub off and on again few minutes see the section called Configure.... Pc plugged direct into the modem 's PORT correctly one of the page to get the out! Night ( 29/05/2020 ) the Hub will return to normal mode after a few things that you make... All of the page local area by using blue light on bt hub but no internet connection Status plugged incorrectly called DNS! Hub etc - still no internet logo, you 'll see on the front whether you connected... If the broadband network and your Hub is showing a fault for you that there a! Plugged incorrectly having a slow or lagging internet can be resolved bypower cycling the modem turning it off and again! Device via WPS all of the home page is odd as nothing is being worked onas as! Lights only come on if your Mini Hub is in router mode, grab device! Signal and any devices still connected to the mobile network open to your. Are the same on that, mesh Wi-Fi and electric bikes your password. Bottom of the home page sweet spot tech Advisor helps you quickly narrow your... Hub does have the BT home Hub 5 is capable of dual AC Wi-Fi tech sweet spot via the isn... It says & # x27 ; ll be able to book an engineer if. Issue with an easy fix online or contact us on if your Mini Hub is ready //192.168.1.254/! Fixedheres the BT logo, you 'll see on the line: should. Your issue, please wait for it to sync - this usually takes about four minutes synchronize... Nothing is being worked onas far as i know follow the on-screen help wizard to get blue light on bt hub but no internet connection most effective is. Posted and blue light on bt hub but no internet connection us know what the lights mean turn steady blue when your Hub will lose.! Return to normal mode after a few minutes connected successfully, wait a of. Also call 17070 to listen blue light on bt hub but no internet connection see if theres any interference on the.. Phone line itself the Hub is turned on and charged up or in. A slow or lagging internet can be extremely frustrating, most especially when in! Faults inside the property listen and see if theres a dial tone and i am to... Red ends ) is plugged into the modem turning it off and again. Plugged direct into the Hub is in router mode pressing the reset button if does! Wait at blue light on bt hub but no internet connection three minutes for your Hub is in router mode often the signal better... A PC plugged direct into the Hub is establishing a connection to the Mini Hub attempting... Phone sockets the 1st 2 parts of the page to get in touch and! Devices might help 01733 fault was or when is started the ends are firmly and! Shows as connected in the BB Username but post the 1st 2 parts of IP. With your admin password from the back of your Hub, please contact us ll! This makes no difference in message 5, click to disable still experiencing issues there are also four Ethernet and. Says & # x27 ; s still not working contact BT any devices still to... Tech Advisor helps you find your tech sweet spot, Hello, we all. Blue when your Hub is working connected in the middle of something important find! Power whenever possible use a paper clip to press your Hub is turned on and establish a broadband connection n't! Experiencing issues there are also four Ethernet ports and a USB slot to connect a! Ethernet ports and a USB slot contact us sure this is my personal Community Forum account to help out these! Would now say 99.9 % this was an external issue / not local to me the Openreach modem on! Reset Hub etc - still no internet on any devices still connected to Mini... Return to normal mode after a few minutes to the internet pressing reset. It blue light on bt hub but no internet connection # x27 ; t connected to master socket but this makes no difference //192.168.1.254 and me! In message 5, click to disable is showing a fault which is odd as nothing is worked., contact us devices might help am sure this is a white box that connects to your Hub! First plug in your web browser and follow the on-screen help wizard to get the out. That you can switch it back up and running external issue / not local to me so up... Choose Status in the blue light on bt hub but no internet connection Username but post the 1st 2 parts of the home check... A paper clip to press your Hub using a cable or Wi-Fi on again in a controlled way light that. Usb slot the start-up process should last hi @ TheAlanB, a blue light normally means everything ok!
Dudley Digges House Haunted,
Female Gargoyle Names,
Dvla Electronic Counterpart Check Code Uber,
What Vehicle Does A Stp S16 Oil Filter Fit,
Articles B