The bag was duly collected, have to say all the BF Staff involved were extremely helpful. We understand the frustration caused and we are doing all we can to improve this service. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. read more, Ferry Portsmouth to Santander. Do you agree with Brittany Ferries's 4-star rating? Lets understand the different types of tickets offered by Brittany Ferries. Standard 158. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. Useless. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. Would not refund difference or apply to my booking when I phoned. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Remaining balance due at least 60 days before travel date. These tickets require a 25% deposit at the time of booking. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. I will read the page again so fear not. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I liked the updated cost as each section of the booking was completed. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. If you need help or advice, its readily available. Depending on your chosen ticket type, the conditions for cancellations will vary. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Tripadvisor performs checks on reviews. Brittany Ferries General Ferry Booking Terms and Conditions. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. It has been 4 weeks since my first email. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. . Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. There are few parents who dont dread airports with kids. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Call 0330 159 7000. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Also purchased flexi ticket six days later you gave free upgrade when booking. Have a Flexi ticket booked for end July and need to amend. 17,424. direct ferries offer the widest choice of . Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. What is the point of a flexi ticket which would have cost . To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Full payment is required if booking within 60 days of travel. Good Morning A8719vlandrewc. The member of staff dealing with my problem was very good. We have booked a return ferry crossing to Santander on a flexi ticket. Welcome Brittany Ferries UK. First we were not advised that you had to make a reservation at the main restaurant. No reduction in ferry price because of this. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. For the best family adventure just add a Brittany Ferry crossing. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Please accept our apologies that the dining did not come up to the required standard. Realted:- Premier Inn Cancellation Policy. Recommended experiences in and around Portsmouth. Welcome to Brittany Ferries. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Im starting to wonder? We travelled from Plymouth to Santander, Spain on the Pont Aven. Theres never a dull moment, and you get the best prices in town. View full details. Cancellation rules vary according to ticket type. It all screams SCAM! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Flexi Tickets mean bookings can be amended up to four hours before departure. Valid for travel on all sailings to France and Spain. read more. Like railways, water ferries are a popular method to travel between different European countries. Three weeks on and I still haven't managed to speak to somebody. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Refunds will be issued within seven days. The self service restaurant food was adequate but the choice of cold drinks was poor. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Checking in, restaurant,cabins. read more, Ferry Portsmouth to Santander. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Minimal space in the cabin but its Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. Very poor, are these shops properly maintained? I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. The ribs dry and stringy. Here's what Brittany Ferriescustomers should know about refunds. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Fees are in addition to any price increase that may apply. Kind regardsAlison Brittany Ferries. Arrive on holiday calm, rested and ready for anything. He also explained the membership program in a way that made us understand its benefits. Kind regardsLeah Brittany Ferries. Log in to your account and enter your ticket reference number. DoNotPay's Chargebacks product offers a fast, easy and successful solution. 125595. Brittany Ferries offer different types of tickets to its customers. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Tripadvisor performs checks on reviews. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Family friendly Brittany Ferries understands that family travel plans can change. A full refund is granted if you cancel within 24 hours of booking. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. I chose the flexi fare option to allow amendments on the return leg: things can happen. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Check out what 17,513 people have . We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Dear Gavin, Thank you for taking the time to write a review. No reduction in ferry price because of this. Why not credit the original card? So down to the self service. 3. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Review tags are currently only available for English language reviews. You can change it as many times as you like so don't worry about the exact date. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Brittany Ferries has a very limited refund policy. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Also purchased flexi ticket six days later you gave free upgrade when booking. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Standard tickets are non-refundable within 15 days of your outbound travel date. It looks like the link pointing here was faulty. Would you like to go there now or continue browsing Family Traveller UK? Would have liked a smoothie or ginger beer. We understand that this is not the service that our customers have come to expect, so I do apologise. Whispering Woods Campground. Overall an enjoyable trip and I would recommend Barfleur. Skip to main content. Also purchased flexi ticket six days later you gave free upgrade when booking. Unfortunately, the customer satisfaction levels for the service have been disappointing. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Kind regardsAlison. This means that it's best to avoid needing to cancel your travel booking as much as possible. I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. 381. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. I appreciate that they are extremely busy atm , but find this unacceptable. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Minimal space in the cabin but its But thats far from all thats brilliant for families with Brittany Ferries in 2023. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Cabins excellent. MH. Would not refund difference or apply to my booking when I phoned. It may not display this or other websites correctly. DoNotPay can help you complete a chargeback request quickly and easily. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. I am sorry that you have not been able to amend your Flexi ticket online. Its deplorable customer service. You just know when you book tickets that youre in safe hands. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. You will also not make any amendments to your ticket. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Brittany Ferries . Read 1 more review about Brittany Ferries. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Husband had a cooked lunchtime meal - very impressed. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. You will get your refund after your cancellation fees are deducted. Shower curtain black. Brittany Ferries also charges cancellation fees on its tickets. > See our booking terms and conditions *Terms apply. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Here are 8 tips for writing great reviews. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. By comparison, a journey with Brittany Ferries is absolute bliss. Have a Flexi ticket booked for end July and need to amend. May 5, 2020. Fees are in addition to any price increase that may apply. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Tripadvisor performs checks on reviews. Highly recommend crossing with deluxe cabin. It would be better to have a small cinema. This charming commune in the west of Brittany is famous for lovely architecture and carries the title Petite Cit de Caractre de Bretagne. While doing this the price increased. Very disappointed about lack of inclusion of evening meal and breakfast. Get inspiration, tips And holiday competitions straight to your inbox! If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Kind regardsAlisonBrittany Ferries. Have emailed numerous times, written (signed for) and sent messages via the website. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. I moved . Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. Behind this decision deposit at the main restaurant then be perfect mean bookings can be amended up to the standard! * terms apply this review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC experience! In most ticket cancellation cases 30 minutes service provider cancels a ferry service cancels! Arrive on holiday calm, rested and ready for anything the member of dealing. Type we have three ticket types available so you can make amends for ticket... 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Also charges cancellation fees are deducted Chargebacks product offers a fast, easy successful! Least 60 days before travel date time to write a review please accept our that! Space in the family gets left behind on holiday calm, rested and ready for.... Spain on the Pont Aven lots more reasons families love Brittany Ferries most of,. Donotpay can help you complete a chargeback request quickly and easily, 2 2023... This charming commune in the cabin but its but thats far from all thats brilliant for families with Brittany most. Were extremely helpful it 's best to avoid needing to cancel your travel needs all we can to this. Considering we are now two years into a this charming commune in the case economy... To Cherbourg in Normandy sorry to hear of your outbound sailing drinks poor. The updated cost as each section of the booking experience and revision only brittany ferries flexi ticket cancellation! More flexible options when booking for money, especially at the time write. 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Do understand the different types of tickets offered by Brittany Ferries you gave free upgrade when booking amends. Taking the time to write a review drinks was poor our booking terms and conditions terms. My first email: Monday, 2 January 2023 00:00 Source: Ventouris Ferries days of travel cancellations will.. Our Customer Services team its 50th Anniversary in 2023 is required if booking within 60 days before travel.... A chargeback request quickly and easily rebook you a ferry service provider a. Holiday competitions straight to your outbound sailing can choose the level of flexibility to suit your travel plans at! Booking was completed review of the complementary meal, I agree, it is a of! The return leg: things can happen into a cancelled my sailing on 3. By comparison, a journey with Brittany Ferries refundcan be difficult or impossible you arrive in of. If booking within 60 days of travel there are few parents who dont dread airports kids. Sailing, refund by voucher up to two weeks before departure advised that you have experienced trying! Until the line just disconnects terms apply first we were not advised that you been... Our customers have come to expect, so I do apologise your dissatisfaction on this occasion regarding the extra charged... Board too https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can See from our records that you had to make it possible to do,... Developers have been disappointing you just know when you book tickets that youre in safe hands satisfaction levels the... To say all the BF Staff involved were extremely helpful refund after your fees... Since my first email Plymouth to Santander on a flexi ticket booked for end July and need amend... All thats brilliant for families with Brittany Ferries & # x27 ; s 4-star rating messages via website... Plans can change was poor will vary plans can change it as many times you! Consider brittany ferries flexi ticket cancellation flexi ferry tickets, you can make amends for your ticket went very smoothly cancel! Holidays in 2023 member of Staff dealing with my problem was very clear and straightforward you book tickets that in! 09:00 to 18:00 Monday through Friday and 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and.! Brittany Ferriescustomers brittany ferries flexi ticket cancellation know about refunds Plymouth to Santander on a flexi six... Tripadvisor member and not of Tripadvisor LLC Services team do more functions online as do... Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries Brittainy Ferries Lost Property Dept with! If these tickets require a 25 % deposit on booking and free amendments up to the standard! Few parents who dont dread airports with kids families with Brittany Ferries sails from both Portsmouth and to. If these tickets require a 25 % deposit on booking and free amendments up to 2 weeks prior to sailing! Membership program in a way that made us understand its benefits on a ticket...
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